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    FAQs

    General

    This is probably our most asked question and here's why the answer is a hard no. Paper towels just aren't skin-friendly. They're treated with chemicals like bleach and formaldehyde and are incredibly rough on your skin, which can trigger acne, redness, and irritation. They also leave behind lint and synthetic residue that clogs pores and makes breakouts worse. TrueSkin® Pure Cotton Face Towels are the complete opposite ultra-soft, 100% chemical-free, highly absorbent, and specifically designed to care for your skin. Not just dry it.

    Most users notice fewer breakouts and visibly cleaner skin within the first week of use. For best results, use TrueSkin consistently morning and night and let pure cotton do what chemicals never could.

    Simple. After cleansing your face, take one TrueSkin towel and gently pat your skin dry. Each towel is single-use so you always start with a fresh, bacteria-free surface. No washing, no reusing, no compromise.

    Great question! We understand the concern, but think of it this way: constantly rewashing your towels uses a significant amount of water, energy, and detergent, which also contributes to waste. That's why we made sure our TrueSkin® daily clean facial towels are biodegradable. They break down naturally and won't add to landfills.

    It's a pure cotton face towel designed to eliminate bacteria and synthetic fibers from your daily skincare routine, especially for anyone dealing with breakouts or sensitive skin. The unique formula supports your skin's natural barrier and keeps your complexion clean and balanced.

    It seems logical, but washing doesn't solve the real problem. Research shows that bacteria survive standard wash cycles and multiply again within hours of use. And even a freshly washed traditional towel still contains synthetic fibers and chemical residue from detergents that irritate your skin barrier every time you dry your face. TrueSkin removes that problem from the equation completely. Pure cotton. Single use. Always bacteria-free, guaranteed.

    The pillow comes with a removable and machine-washable cover for easy
    maintenance. Simply remove the cover and wash it in cold water on a
    gentle cycle, then tumble dry on low heat.

    By eliminating bacteria and synthetic fibers from your daily routine, it helps your skin clear up faster and wake up looking more radiant and balanced.

    We accept a variety of payment methods to make your shopping experience
    seamless. This includes major credit cards such as Visa, MasterCard, and
    American Express. We also support payments through PayPal, Apple Pay,
    and Google Pay. For your convenience, some regions may have additional
    local payment options available, which will be displayed at checkout.

    Yes. While it's ideal for acne-prone and sensitive skin, TrueSkin works for all skin types, from dry and oily to combination and reactive skin.

    Shipping & Returns

    We offer free worldwide shipping! Shipping to 65+ countries. Please see
    our shipping policy to find your country and shipping times.

    Domestic shipping can take up to 5 business days.

    Foreign shipping could take up to 14 business days.

    Due to global supply chain challenges, shipping times could be longer than usual.

    After we process your order, you will receive a tracking-number. With this number you can track the status of your order.

    All our products are subject to quality control.

    Our warranty provides a guarantee against manufacturer defects.

    The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

    It does not cover issues that are not attributable to a manufacturer defects.

    All returns must be postmarked within fourteen (14) days of the
    delivery. All returned items must be in new and unused condition, in the original packaging. See our return policy for more info.

    Yes, we offer full and partial refunds.

    Please enquire for more information about our Refund policy.

    You can contact us by filling in the contact form below or by sending us an e-mail to support.trueskin@gmail.com

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